addItional SHOPPING faqs
Is shopping during streams secure?
Yes, all transactions are securely processed through Shopify’s trusted platform.
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How do I know if an item is available?
Product availability is updated in real time during the stream using inventory tracking on the Creator's Shopify Account.
Can I save items to purchase later?
Yes, you can add items to your cart and check out at your convenience on Shopify. Be sure to add them to your cart on Shopify's domain not just view them in the Super Streaming enabled video stream.
What happens if an item sells out?
The product will no longer be available for purchase once it has no more available inventory.
How do I track my purchases?
You can view your order history and track shipments through your Shopify account. All communications after purchase are handled by Shopify. If you have any issues with purchase or fulfillment, reach out to Shopify directly via their help center.
Can I use promotional codes during a stream?
Yes, creators can display promo codes or if you have another promo code to use, you can apply them at the Shopify checkout page.
Are refunds or returns allowed?
Refunds and returns are handled directly by the creator’s Shopify store based on their policies.
Are there purchasing or shipping restrictions?
Shipping policies depend on the creator’s Shopify store, including regions they ship to and what international payments they will acccept.
Can I shop anonymously?
You can browse products but you'll need a shopify account to complete purchases and track orders.
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